Returns & Exchanges
At AtomStack Official, we want you to be completely satisfied with your laser engraving equipment and accessories. If you are not happy with your purchase, we offer a 30-day return window for items in their original condition and packaging.
Initiate Your Request
Contact our support team at support@atomstack.com within 30 days of delivery with your order number and reason for the return.
Technical Assessment
Our technicians will review your request and may provide troubleshooting steps or a Return Merchandise Authorization (RMA) number.
Package Your Item
Securely pack the device in its original factory box, including all tools, components, and manuals to ensure a full refund.
Ship and Refund
Send the package to our designated service center; once inspected and cleared, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing