Frequently Asked Questions
Everything you need to know about AtomStack laser engravers and services.
What is the typical shipping time for AtomStack products?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and the local warehouse stock availability.
Do AtomStack laser engravers come with a warranty?
Yes, all official AtomStack laser engravers come with a 12-month limited warranty covering manufacturing defects and hardware failures under normal use.
Which software is compatible with AtomStack machines?
Our machines are compatible with industry-standard software including LaserGRBL (free for Windows) and LightBurn (paid for Windows, macOS, and Linux).
What is your return policy for international orders?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization before shipping the product back.
Are the laser engravers safe to use at home?
Yes, but safety precautions are mandatory. Always wear the provided safety goggles, ensure proper ventilation, and never leave the machine unattended while in operation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options to ensure a secure checkout process.